Shleppers Moving & Storage

Extremely disappointing experience with Schlepper.

We hired them for a move that included an antique armoire valued at $15,000, with very clear instructions agreed upon in advance with their representative (J). Those instructions were not followed, and the armoire was damaged as a result.

Key issues:

We were never informed or offered any insurance option. It was not mentioned by the representative (J) and not proposed on the day of the move.

The movers could not communicate in English, making it impossible to give instructions or resolve issues.

The movers left our bathrooms in a disgusting, unsanitary condition.

The agreed plan was to disassemble the armoire at pickup and reassemble it at delivery. Instead, they attempted to move it improperly and only dismantled it at delivery when it didn’t fit — causing damage.

Schlepper refused to reimburse us or send a professional restorer, and instead offered $120 for damage to a $15,000 antique.

This is unprofessional, misleading, and unacceptable. We strongly recommend looking elsewhere if you value your belongings.

Move size: 2 Bedroom Home Service cost: $1500

You should use this moving company if you enjoy: (i) attempts to gross up your price by telling you the day before the pickup that a $1500 “local” delivery three hours away requires you to meet the van at the destination on the day of the pickup or be charged an extra $500 for next day delivery, (ii) arriving without the packing materials needed for the picture frames clearly specified in the contract, (iii) delivery vans that leak so badly in the rain that your soaked and shredded boxes need to be re-packed in the van at the destination in dry boxes that YOU supply because Shleppers doesn’t carry any, (iv) damage to the items you specifically noted as requiring extra care (in my case, a $5,000 stereo speaker gouged with severe force), (v) asking that the delivery men wear booties to protect your floor and carpets and, many emails later, being told it will cost you $50, so you buy booties yourself on Amazon for $1, and (vi) being charged for a full month of storage when the goods have been removed from storage in the first week of the month and having to call to ask for the pro rata refund THEN being told that the refund will be made in 2-3 business days THEN seeing no refund in two weeks THEN calling repeatedly and getting voicemail with no return call THEN getting through and being told that the refund was never processed. In short, if you want a moving company that is sleazy, incompetent and disrespectful, Shleppers is for you!

Move size: 3 Bedroom Home Service cost: $5000

Their customer service is Excellent. I had a virtual appointment with Eli to show him everything that needed to be moved. I had to change my move date and Eli changed the date immediately and kept the original quote I was given.

Nancy handled the COI that my building required and kept in constant direct communication with them to ensure that all documents were approved by management prior to my move out date. Nancy went above and beyond by contacting my Management office on my behalf because they were closed for a 4 day weekend for Fourth of July and I needed them to approve the move that same weekend and Nancy made it happen.

The three movers arrived on time and were courteous and efficient.

When they unloaded the truck at my new apartment, they made sure the furniture was placed exactly where I wanted.

I was very pleased with the overall experience. Best of all, there were NO hidden fees or extra charges for heavier items. I paid exactly what was quoted on my invoice. I highly recommend Shleppers

Move size: 2 Bedroom Home Service cost: $1150

The movers were late, damaged my belongings, and then left the door to my new apartment physically open for2 days after moving my stuff in.But the worst part has been the response by the company. The customer service, in particular Amy Snow, impersonated an attorney to attempt to strong arm me into dropping my complaints. As far I understand, she is still employed with the company. Amy would not give me the name or contact information of her manager--I had to go digging on the internet for it. Then, when I finally got a manager's contact information and informed them of the many many problems with my move, I received only a response saying I would receive no compensation and since then have received no response or compensation from them for months. I now have to take them to court just to get my money back.

Move size: 1 Bedroom Home Service cost: $1500

Shleppers failed to provide the quality moving service and professional services paid for.

I recently moved using Shleppers and multiple of my items were broken or damaged. I understand some things will inevitably break in a move but my brand new $1,600 TV was broken because they failed to properly pack it. The service I paid for included Shleppers packing the TV in a box, my expectation for this is a padded tv box like other companies provide. They however wrapped it in an extra cardboard box and called it a day. It looked like they rammed it into a pole. It won’t even turn on. They will offer me 30 cents per pound. For a brand new TV they CARELESSLY broke.

The other notable item they broke was my dresser. As they were moving it in, the mover was holding it by its legs and the legs snapped off. Well of course they snapped off! In what world would you hold a dresser by its legs? I would have expected more from a “quality” “professional” service.

Move size: 1 Bedroom Home Service cost: $4000

Friends of my sister recommended Shleppers. I was not disappointed. Aside from loving the name of the company, I had a very positive experience from the in person estimate appointment with Gavin to Matteo on the phone when I had to reschedule to Chelsea who confirmed the new date by phone and finally Dimitri and Henry who did the actual move. Everyone was polite, professional, and efficient balanced with kindness and understanding. The price was reasonable for what I had moved and Gavin was an informative realist for what I would need. This was much appreciated.

I highly recommend Shleppers!

Patricia H.

Move size: 1 Bedroom Home Service cost: $1805

Wonderful moving company. Would definitely use Shleppers again. They were on time both at pick up and delivery. Delivered everything unbroken and made the move easy. We did the packing but Shleppers did the moving with professionalism and all around respect for my property. I am unable to find any negatives to say about this company. The people at Shleppers were always willing to help and phone calls were always answered or if not answered immediately the calls are returned in a timely fashion. Nisim was wonderful to relate to and was very personable.

Move size: Partial Move Service cost: $1700

DO NOT USE THIS MOVING COMPANY!! THEY ARE AWFUL! THEY LOSE YOUR STUFF AND THEN DON'T BOTHER TO RETURN YOUR CALLS AND FOLLOW UP!!

Only 5 of 60+ boxes showed up labeled! I, as well as my husband, specifically spoke to the foreman (Rafael Maldonado) on his/their arrival regarding the labeling of boxes. We asked that the boxes be labeled with the rooms the items were being packed in to make it easy for us in our new home. We stayed in the home during the entire process in case they needed to ask us anything. The day of the move into our new home, the movers kept asking us "where does this go?" in reference to the boxes and we had to just tell them to leave it in the living room since NONE of the boxes had labels creating a disastrous non-organized mess yielding far more work on our end. This is not what was explained to us when we met with Gavin Blainey and frankly doesn't deliver on the level of service we paid for. Boxes showed up crushed as if they were thrown around carelessly. Our clothes was packed completely unorganized and the wardrobe boxes were smashed and clothes was just lying at the bottom of them which made it difficult to unpack. They took half of the clothes from one drawer in the master bedroom and completed the box with clothes/items from half of a drawer in the guest room dresser. This didn't make any sense and showed the lack of care in our packing/move. This has created a mess for us in the unpacking process. We could have done a better job ourselves! Definitely did not deliver on the service or the price that we paid for this move!

Once we confirmed our delivery address, we were never informed that there would be an additional fee if the movers had to move the items further than 70 feet from the truck. The driver explicitly told us we had no choice in the matter and had to pay him because otherwise, he wouldn't release our items. We had a small window to move the items in since the association schedules a time and date for the move. We ended up having to pay for an unnecessary shuttle service as well as extra movers in order to get our things delivered. The driver told us we needed additional movers because we had too much stuff and called it a "very large move". All of these items were accounted for prior to packing by Gavin Blainey as well as on the day of the move by the foreman. We would have expected a company with a reputation such as yours to know how many movers are needed prior to delivery. Instead, we got stuck having to go into our pockets and pay more. We were also told the day of the move from New York by the foreman that we would be receiving an updated estimate since we were not shipping fewer significant items (couch, clothing, etc..) than originally estimated. We still have not received that email and have been charged the original full amount.

We have called Schlepper's on multiple occasions regarding our missing items and no one has followed up with us. This has become a cat and mouse game and not the way you should treat customers who put trust in this company with their belongings and spend so much money on their move. It's been two weeks since our move and no one has returned our calls in regards to our missing furniture and items. We filed a claim a week ago and still haven't receive any response from the customer claims manager. This is absurd!! At this point, we're going to get our lawyers involved. I've never experienced such awful service in my life.. especially for the amount of money we spent!!

Service cost: $5200