Shleppers Moving & Storage

Friends of my sister recommended Shleppers. I was not disappointed. Aside from loving the name of the company, I had a very positive experience from the in person estimate appointment with Gavin to Matteo on the phone when I had to reschedule to Chelsea who confirmed the new date by phone and finally Dimitri and Henry who did the actual move. Everyone was polite, professional, and efficient balanced with kindness and understanding. The price was reasonable for what I had moved and Gavin was an informative realist for what I would need. This was much appreciated.

I highly recommend Shleppers!

Patricia H.

Move size: 1 Bedroom Home Service cost: $1805

THE WORST MOVES OF OUR LIVES. Do not trust Shleppers with your goods.

We had Schleppers move the entire contents of our home/apartment on March 3, 2023, and move it into storage in one of your storage facilities. On September 15, 2023, we spent 4 hours Facetime with the storage facility. During that FaceTime call, we carefully reviewed what items would remain in storage and which should be delivered to the apartment. They were to deliver the contents of our bedroom and bathroom and the coats from the front hall closet.

On the day they came to deliver, it became apparent that they were delivering the contents of the entire apartment. Most boxes were not labeled by room, and most were not labeled with the contents. I had to stop the movers and tell them to take back what remained in the truck because I was overwhelmed with boxes and had no idea what was in them or where they should go. All these boxes were stacked in my bedroom along all the walls except where the bed was. We were told we could only report damage once all the boxes were delivered and we had gone through their contents. Everything has been delivered, and all of the boxes have been opened.

We have taken photos of all the damaged and broken items and labeled the photos.

This has been the worst move of my life! I have moved ten times, five of them whole houses with all of our belongings. I had one piece of furniture damaged in those moves, and nothing else!!! All fragile/breakable items were wrapped in paper and surrounded by corrugated cardboard. They were packed together without other heavy objects that could damage them. Every box was labeled by room and contents.

This move was completely different. The most horrendous damage was to an antique replica bureau that had a leg (not a fragile leg) broken off, and then someone screwed it back on with metal screws and plates, ruining it further. You cannot do something like that without advising us!! They also damaged the leg of a bedroom dresser, which is so broken that if it is moved, it will break off. Most of the wood furniture has deep and superficial scratches.

They packed ceramic plates we collected from trips in different countries in light paper with heavy metal objects, which were broken into pieces. They put highly breakable small objects in boxes with other heavy objects, and nothing was wrapped; they just put them in a box, and so many items were chipped and broken.

All of the framed photos I had on my bedroom bureau of my children’s birth, wedding, and milestone pictures cushion, none of which were wrapped. The remaining 14 framed art pieces were unwrapped in one box so that almost everyone was badly nicked and scratched. These are the worst. You can review the photos to see the rest of the damage.

We were told that you would look for our missing belongings, but we have not heard back from Schleppers since I reported these incidents by phone. It is an understatement to say we are disappointed with how our possessions were treated and the damage they incurred. They have not even acknowledged that they can’t find it. We are devastated!

Move size: 1 Bedroom Home Service cost: $5000

Their customer service is Excellent. I had a virtual appointment with Eli to show him everything that needed to be moved. I had to change my move date and Eli changed the date immediately and kept the original quote I was given.

Nancy handled the COI that my building required and kept in constant direct communication with them to ensure that all documents were approved by management prior to my move out date. Nancy went above and beyond by contacting my Management office on my behalf because they were closed for a 4 day weekend for Fourth of July and I needed them to approve the move that same weekend and Nancy made it happen.

The three movers arrived on time and were courteous and efficient.

When they unloaded the truck at my new apartment, they made sure the furniture was placed exactly where I wanted.

I was very pleased with the overall experience. Best of all, there were NO hidden fees or extra charges for heavier items. I paid exactly what was quoted on my invoice. I highly recommend Shleppers

Move size: 2 Bedroom Home Service cost: $1150

Schleppers customer for the past 10 years (3 moves). The customer service post-pandemic is non-existent and leaves customers without answers or support.

I suggest going with a moving company that has a better customer service department. With moving something will always go wrong and you need a reliable customer service department to assist. This is not that company. Voicemails and emails are unanswered.

My story......

On my last move, our building provided free moving costs. Their movers were booked, so we reached out to Schleppers for my 4th move with them. At the last minute our building asked us to cancel the movers as theirs were available. We called Schleppers the day prior to the move to notify them, we asked about fees as we expected them.

On the call the agent stated since it was the day before the move they would charge 20% which was inclusive of the deposit. We agreed and understood, we then notified our building management team of this cost incurred.

A few days later I saw a higher charge than what I was made aware of. I attempted to call their customer service department a few times and always directed to a vociemail. After a couple days of no response I called back and choose another department so I could be further connected. I spoke with the representative (Yessenia) and she told me that the charge was suppose to be 50%. I grieved that I understood the policy and I agree to a charge, however what was explained to us was a fee of 20%. I questioned to her "as to where I would have got the 20% figure from if it was not told to me". She said she did not know and that there were no 20% charges she was aware of. Yessenia further told me the agent I spoke to about the cancelation has worked there long enough to know the policies. She stated she would send me the information which stated this and the call ended.

When the documents were sent it clearly stated that there was in fact a 20% charge, though it was if you cancelled prior to 24 hour mark.

I was frustrated that I was again misinformed since a 20% charge did exist within the company's policies.

I replied to her email (which included the listserv for the entire customer service department) stating that I am formally complaining and asked for a member of the management team to call me. I even encouraged for a review of the recording of the call as I know what was said to me.

To date no member of management, or member of customer service, has called or responded to the email request.

I no longer recommend this company based on the customer service department.

Move size: 1 Bedroom Home Service cost: $1500

Shleppers failed to provide the quality moving service and professional services paid for.

I recently moved using Shleppers and multiple of my items were broken or damaged. I understand some things will inevitably break in a move but my brand new $1,600 TV was broken because they failed to properly pack it. The service I paid for included Shleppers packing the TV in a box, my expectation for this is a padded tv box like other companies provide. They however wrapped it in an extra cardboard box and called it a day. It looked like they rammed it into a pole. It won’t even turn on. They will offer me 30 cents per pound. For a brand new TV they CARELESSLY broke.

The other notable item they broke was my dresser. As they were moving it in, the mover was holding it by its legs and the legs snapped off. Well of course they snapped off! In what world would you hold a dresser by its legs? I would have expected more from a “quality” “professional” service.

Move size: 1 Bedroom Home Service cost: $4000

The movers were late, damaged my belongings, and then left the door to my new apartment physically open for2 days after moving my stuff in.But the worst part has been the response by the company. The customer service, in particular Amy Snow, impersonated an attorney to attempt to strong arm me into dropping my complaints. As far I understand, she is still employed with the company. Amy would not give me the name or contact information of her manager--I had to go digging on the internet for it. Then, when I finally got a manager's contact information and informed them of the many many problems with my move, I received only a response saying I would receive no compensation and since then have received no response or compensation from them for months. I now have to take them to court just to get my money back.

Move size: 1 Bedroom Home Service cost: $1500

It's 9pm and I finally got a chance to sit down and write a review of our moving experience today.

I'll start from the end: over the years we have used many different moving companies and I can say with confidence, Shleppers comes on top and I see no reason to shop for other movers, ever. Here is WHY:
- Price: For our move today and same for our last move 2 years ago, Shleppers came up with the best price among the serious moving companies. I mean you could find a dude with a van for less I'm sure but we have a full 2-Bedroom and many delicate and valuable items. We received quotes from four other top NY players, all more expensive.
- Service: from free on-site estimate to pre-move coordination to moving day follow up and quality assurance calls while the move was in progress - just awesome. Every little wimp we had was accommodated and with a smile.
- NOTHING BROKE. The team of 5 (!!) handled our belongings with silk gloves and as much care as if they were moving their own household.
- 360 service; we moved but also needed storage and materials and it's just great to get everything under one roof without over paying.
- Timelyness: The truck was downstairs right on time as promised, it was a big move and yet, by 5PM we were sitting in our new house, beds assembled, TV on and beers cold. Who can ask for more.

Thanks for the great work guys and keep up the good work!

Move size: 2 Bedroom Home Service cost: $2750

Worst moving experience I've ever had. The movers rushed the drop off, because they "Don't get paid by the hour". Reminding me multiple times of this. Secondly, my platform bed would not fit in the elevator, they suggested I throw it out (and I would have to dispose of it). It only had to go up 1 flight of stairs! I asked to at least try, they got it up half the flight and gave up. Leaving it up to my Father and I to dismantle it. They would not put it back together, even though that was in the contract.
LASTLY, they rushed off, with one mover deciding to relieve himself right in front of my new building apartment. A complaint was made by a neighbor who took the attached photo. My new Super came by threatening to fine me for this.

Move size: 1 Bedroom Home Service cost: $1400